10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
You are the only associate at the front register. The phone is ringing, one customer is waiting to pay, and a second customer is calling to you from an aisle asking where an item is. Which action is MOST effective?
Correct answer: C - Finish the transaction, telling the aisle customer you will be right with them
You are stocking an aisle when you see a customer slip a small item into their jacket pocket and walk toward the exit. Which action is MOST appropriate?
Correct answer: D - Note a description of the customer and item, then notify the appropriate person
A candidate selects the most favorable response available on every item in the work-styles inventory, including 'I have never once been irritated by a coworker.' The most likely effect is:
Correct answer: A - A validity flag for socially desirable responding, reducing profile confidence
An item regularly priced at $24.00 is marked 30% off, and there is no sales tax on this purchase. What does the customer pay?
Correct answer: B - $16.80
Walgreens job descriptions name three specific customer service traits that store associates are expected to demonstrate. Which of the following is one of them?
Correct answer: D - Servicing until satisfied
A woman at the pharmacy counter says she is picking up for her father and asks you to confirm which medications he collected last week. She correctly provides his date of birth and address. The MOST appropriate response is:
Correct answer: A - Explain that you cannot share that information and refer her to the pharmacist
An inventory item reads: 'I keep working carefully on a task long after it has become repetitive.' This statement is designed primarily to measure:
Correct answer: C - Conscientiousness
A customer's total comes to $15.75. She hands you a $20 bill and a quarter. How much change is due?
Correct answer: D - $4.50
A customer complains loudly at the register that an associate on the previous shift was rude to her. Which response is LEAST effective?
Correct answer: B - Agree that the associate is difficult with other customers too
Early in the inventory a candidate strongly agrees with 'I enjoy being around people for most of my shift.' Later they strongly agree with 'I find constant contact with customers draining.' This pairing is most likely to:
Correct answer: C - Trigger a consistency check, since both items measure the same trait
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